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Question:

What I got is site-finished floor. The hardwood is natural birch. The width of the wood strips is 3 1/8 inches.

I moved into the brand new house in the end of July. Because the housing market was very hot and the builder had a big backlog of orders, they rushed to finish building houses. There are a lot of quality problems with my house. Hardwood floor is one of the problems. And the shrinking is one of the many problems with the hardwood floor. It's good that the house is under new home warranty program. The builder agrees to fix most of the problems. But for the contracted hardwood floor, the builder doesn't want to do anything other than putting in filler (They will re-sand and re-finish the surface). Their argument is that

1)The hardwood shrinks when the humidity is low;

2)The gaps are within normal range.

I want the builder to replace the pieces that shrank significantly because:

1) The gaps between wood strips become visible soon after we moved in, around a month. That was in August. The humidity was quite high at that time. I think they put in the hardwood floor when the wood is not dry enough. I think the floor will not recover even when it's in summer.

2) The gaps are not within normal range. I measured it yesterday. The biggest one is more than 5mm. I understand that wood shrinks in winter and expands in summer. But the change should be a lot less than 5 mm. What do you think it's the normal range of birth floor?

3) The big gaps affect the strength of the floor. When walking on the area with big gaps, I can feel the floor sink and rise. 4) The floor will look ugly with filler because the gaps are quite big and the color of the filler is different.

5) The filler doesn't expand and contract the same as the wood. The floor will crack again soon, especial with gaps that big. From your experience, does what I said make sense to you? Can I quote your data when I talk to my builder again? I think they will agree to replace the significantly contracted pieces if I show them that it's not only the normal humidity change cause the big gaps.

By the way, do you know how difficult it is to change some of the wood strips? Does it mean redoing the whole floor? Really appreciate your help.

Regards,

Frank

Answer:

Dear Frank

Only now do you finally tell me that the birch hardwood is Yellow BIRCH hardwood floor. And this is your most major problem. This is one of the most moisture unstable of all the commonly used hardwood floors. So I'm sorry to say your builder choose the worst wood to use in a climate like Ottawa. You are absolutely correct when you say that filler is not wood. All the filler in the world will crack out by one or two years, this is not a solution to a poorly installed and poorly though out species choice.

The best thing would be to remove all the floor and replace it with a more suitable species like maple or oak. If that is not possible For sure have the gaped areas removed and repaired. This may prove difficult, if the same sized wood is installed. The last row will have to be a wider piece ripped to fit. Make sure there is not much if any filler used. A professional floor guy knows how to do this, without using filler. Oh, and make sure that the whole floor is not stapled down, they should have used flooring nails. Make sure they do not try gluing the repair wood to the subfloor. These staples will continue to cause problems throughout the life of the floor. If your contractor doubts this, I have the university study on this. Also an OSB subfloor has the tendency to shift more than plywood, and a very thin 5/8" osb subfloor will hold the floor nails very badly indeed. Again I can back this up with the studies.

Next, if they intend to sand the floor after the repairs, that's fine. But the whole floor must be sanded professionally 3 times and no visible edger marks should remain. And they must now apply 3 coats of oil modified polyurethane. NO LACQUER SEALERS !!!!!! Due to the builders poor choice of wood, this is the finish needed to keep the wood more moisture stable. They will be removing about 1/6 of the total life of the floor. The builder will need to compensate you for the removal of the wood, and vacating the house while this harmful wood dust is made. You see this may be a lot more costly than either you or the builder thinks. I have won three small claims court cases against contractors, so I know that he is responsible.

All this said and you still need to do your part and keep the house humidified. If you fail to pay attention to all I said in my first email, all the rest I have said is also void. Get that hygrometer, and don't do the repairs until the spring. When you order that hygrometer be sure to tell esci.com that I sent you, it's the best buy I could find for a really effective instrument.

Oh, and be sure to dehumidify the basement once the spring begins. Let me know tonight what you think about this.

You may also find these articles helpful:

1. Plank Floor: What Special Considerations This Type Of Floor Raises

2. How To Repair A Hardwood Floor For D.I.Y

3. Installing Hardwood Floors On Concrete Slabs

4. Floor Types And Finishes

5. How To Take Care Of Your Health And Safety when Installing, Finishing, Repairing or Cleaning your wood floors